Refund Policy ✈ i-am-pilot.com
1 General provisions
1.1 The Complaints Procedure rules were prepared in accordance with Act No. 40/1964 Coll., as amended (Civil Code) and Act No. 634/1992 Coll., on Consumer Protection, as amended.
1.2 Advice for consumers - Complaints Procedure is an integral part of the business conditions of the seller – Libor Kocourek – i am pilot with registered office at Lindleyova 2822/10, 160 00, Praha 6 – Dejvice, Czech republic, entered in the trade register kept by the Office of the City District, Trade Licensing Department 160 52 Prague 6, Československé armády 23, Czech Republic. (hereinafter referred to as the “Seller”) and describes the procedure how to approach the claim of goods purchased from the seller.
1.3 The buyer is obliged to become familiar with the Complaints Procedure and Terms and Conditions before concluding the contract. The Buyer acknowledges that it is obliged to provide the Seller with the requisite co-operation necessary for handling the claim, otherwise the time limits are adequately extended by the time in which the Buyer did not provide the required co-operation.
1.4 By concluding the contract, the buyer agrees with this Complaints Procedure. The Buyer's rights under the law are not affected by the Complaints Procedure.
2 Warranty conditions
2.1 When selecting goods it is necessary that the chosen type and size of the product exactly corresponds to the customer's needs. Before purchasing the product, the customer shall take into account the purpose of use, design, material composition and method of treatment of the goods. Only goods well selected in terms of functional, assortment and size are prerequisites for fulfilling the utility value and the purpose of using the goods.
2.2 Throughout the period of use of the purchased goods, the customer must pay sufficient attention to the basic rules of use of these goods. In particular, it is necessary to consider all factors adversely affecting the full functionality and durability of the product, such as: excessive use of the product, use of the product for an improper purpose. An improperly selected type, incorrect size, width, shape, cannot be a reason for a later complaint. Also, a defect caused by improper handling cannot be a reason for complaint.
2.3 Another necessary condition for maintaining good condition of the goods and their functionality is their regular maintenance. It should be noted that improper or inadequate maintenance of the goods significantly shortens or destroys its full functionality and service life. Follow the enclosed leaflets and labels for the composition, maintenance, use, handling, or other instructions for proper use.
3 Basic conditions of complaint
3.1 If a defect occurs in the purchased goods during the warranty period, the customer has the right to claim the defect.
3.2 The warranty applies only to manufacturing defects, material defects or incompleteness. Not for normal wear. A defect cannot be considered a change in the condition of the product that occurred during the warranty period due to wear, misuse or intervention, insufficient or inappropriate maintenance.
3.3 If there is an irremovable defect in the product, the buyer may withdraw from the contract. In the event of an irremovable defect that does not prevent further use, the customer is entitled to a reasonable discount. No claim can be made for defects for which a discount has been granted.
3.4 It is not possible to claim a defect of the goods of which he was aware prior to purchase or if a discount on the purchase price of the goods was provided due to the existence of the defect. The seller is not liable for a defect that results from the nature of the thing.
3.5 A complaint is deemed to be properly filed if the goods are returned in a complete manner and the complaint is not prevented by the general principles of hygiene. The customer is obliged to present the claimed goods cleaned, free of all impurities and hygienically harmless. Company Libor Kocourek – i am pilot is entitled to refuse to accept for complaint proceedings goods that will not meet the above-mentioned principles of general hygiene (Decree 91/1984 Coll., on measures against communicable diseases).
3.6 Complaints including the removal of defects will be settled without undue delay, no later than 30 days, when the period begins to run, the day following the receipt of goods. In the case of post-warranty repairs, the time limit is set in agreement with the manager or an authorized person who accepts the item for repair. In the case of a complaint beyond the scope of the statutory 24 months, the deadline for handling the complaint is extended to 60 days. If the claim is not picked up within 30 days of the expiry of the claim period, a storage fee of 10 CZK / day will be charged.
4 Place and method of claim
4.1 Complaints can be made directly at the registered office of the company, Libor Kocourek – i am pilot. or send by mail to: Lindleyova 2822/10, 160 00, Praha 6 – Dejvice, Czech Republic. Include a copy of the document received by the buyer with the goods, such as an invoice, warranty card, etc. Include a detailed description of the defect of the product you are claiming and the claimed claim arising from the defect.
5 Deadlines for making a claim
5.1 The right of liability for defects must be exercised within the warranty period. Complaints must be made without undue delay as soon as the defect appeared. Any delay in the continued use of the goods may cause the defect to deepen, the goods to be depreciated and may be the reason for rejecting the claim. The warranty period is 24 months and starts running from the date of receipt of the goods.
5.2 The warranty period should not be confused with the life of the goods, ie the period during which the goods can withstand due to their properties, purpose and differences in the intensity of their use, when used and maintained properly, including maintenance.
6 Final Provisions
6.1. Out-of-court settlement of consumer disputes.
6.1.1 The Buyer, who is a consumer pursuant to Act No. 634/1992 Coll., On Consumer Protection, has the right under the Consumer Protection Act to have an out-of-court settlement of a consumer dispute under a contract for the supply of goods (hereinafter referred to as “consumer dispute”). In the event that a consumer dispute arises between the seller and the buyer-consumer, which cannot be resolved by mutual agreement, the buyer-consumer may file an out-of-court settlement of such dispute with the designated out-of-court consumer dispute resolution entity.
the Czech trade inspection
Ústřední inspektorát – oddělení ADR
120 00 Praha 2
3) The consumer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
These Complaints Rules come into force and effect on 3. 10. 2021 and are available at
www.i-am-pilot.com. Changes to the Complaints Procedure are reserved.
Prague on 3. 10. 2021